Refund and Cancellation Policy

1. Legal basis

Consumer relations are governed by Law of Ukraine No. 675-VIII "On Electronic Commerce" and Law of Ukraine No. 3153-IX "On Consumer Protection". For distance event contracts we disclose the total price with all mandatory fees, your cancellation rights and procedure, and when a performed service is non-refundable.

2. Cancellation by the customer

• More than 30 calendar days before the event: full refund of the ticket price.
• 30 to 8 calendar days before the event: 50% refund of the ticket price.
• 7 calendar days or fewer, or non-attendance: no refund. You may transfer your ticket to another person at no cost.

Send requests to contact@prismdriftnet.com from the e-mail used for the purchase, quoting your order number.

3. Date, lineup or venue changes by the organiser

If we change the lineup, start time or venue, tickets stay valid and no refund is due. If the event is moved to another city or more than 60 km away, you may request a full refund within 14 calendar days of the announcement.

4. Cancellation by the organiser

If the festival is cancelled, refunds are made only where expressly stated on the ticket page or in the cancellation announcement, or where required by law; where the service is not performed you may claim a refund under Law of Ukraine No. 3153-IX. No refunds are given for force majeure or official bans.

5. Refund processing

Approved refunds are returned to the card or account used for payment within 30 calendar days of approval. Cash refunds are not provided.

6. Complaints and your rights

Send complaints to contact@prismdriftnet.com or by post. We reply within 30 calendar days. This policy does not limit your right to apply to the State Service of Ukraine for Food Safety and Consumer Protection or to a court.